Refund policy


Returns & Refunds Policy

Thanks for shopping with Sapphire Witchy Boutiques! We want you to be completely happy with your candle, and we’re here to help if something isn’t right. Here’s how returns, refunds, and exchanges work.

Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please include all original accessories and packaging.

Non-returnable Items

  • Final sale items
  • Gift cards
  • Personalized or custom-made candles
  • Opened or used items, unless defective or damaged on arrival

EU/UK Consumer Rights (14-day cooling-off period)

If you’re shopping from the European Union or the United Kingdom, you may have additional rights under local consumer laws to cancel your online purchase within 14 days of delivery. To exercise this right, contact us and return the item following our standard process. The item must be unused and in its original packaging unless exceptions apply. This cooling-off right is in addition to our standard returns policy and does not affect your statutory rights.

Note: Personalised or customized items, sealed items that you have unsealed, or items made to your specifications may be excluded from the cooling-off right. Returns under this right may be subject to deductions for any loss in value if the product isn’t in its original condition.

Refunds and Processing Time

Once your return is received and inspected, we’ll notify you of the approval or denial of your refund. If approved, your refund will be issued to the original payment method within 5–10 business days. You may also choose store credit if you prefer.

Exchanges

We offer exchanges for the same item in a different scent, color, or size, subject to availability. If you’d like to exchange, please contact us and include your order number and the item you’d like to exchange.

Return Shipping

  • For defective or damaged items on arrival: we’ll cover the return shipping costs and provide a prepaid label.
  • For all other returns: you’ll be responsible for paying the shipping costs to return the item.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery with your order number and photos of the damage. We’ll arrange a replacement or refund as appropriate.

How to Initiate a Return

  1. Contact us at contact@sapphirewitchyboutiques.com with your order number and the item(s) you’d like to return.
  2. We’ll provide a Return Merchandise Authorization (RMA) and, if applicable, a shipping label.
  3. Ship the item back in its original packaging and include the RMA if provided.
  4. Once the return is inspected, we’ll process your refund or exchange as described above.

Note: This policy is subject to change. The version posted on our site at any given time governs returns and refunds.

Last updated: July 30, 2026

If you have questions, contact: contact@sapphirewitchyboutiques.com