Frequently Asked Questions

How long will my order take?

Processing and delivery times vary by item. Available shipping options and estimated delivery dates are shown at checkout whenever available. Please allow time for order preparation as well as shipping. If you need something by a specific date, contact us before ordering.

Can items in my order arrive separately?

Yes. Items in the same order may arrive in separate packages. You won’t be charged an additional shipping fee after checkout just because your order ships separately.

How do I receive my digital download?

After successful payment, download instructions will be sent to the email address used at checkout. Digital products are delivered electronically—no physical item will be mailed.

If you don’t see your email, check your spam or junk folder. Still need help? Email contact@sapphirewitchyboutiques.com with your order number.

How do I care for my handmade candle?

Before relighting, let the candle cool completely and check the wick. Remove any mushroomed tip and trim only if needed, following the care instructions supplied with your candle. Do not cut an already-short wick shorter.

Always burn candles on a stable, heat-resistant surface, away from drafts, children, pets, and anything that could catch fire.

For freestanding candles, use a heat-resistant holder or tray that can catch melted wax. Never leave a burning candle unattended, and allow it to cool completely before moving it.

What if my order arrives damaged or defective?

Please contact us within 7 days of delivery at contact@sapphirewitchyboutiques.com. Include your order number and clear photos of the damage so we can help arrange an appropriate replacement or refund.

Can I return an item?

Most new, unused, unopened physical items can be returned within 30 days of delivery, subject to our Refund Policy. Items must be in their original condition and packaging.

Exceptions include final-sale items, gift cards, and personalized or custom-made candles. Please contact us before sending anything back.

For eligible returns that aren’t due to damage or a defect, customers pay return shipping. For items that arrive damaged or defective, we cover return shipping when a return is required.

Can I return or get a refund for a digital download?

Digital downloads cannot be returned and are non-refundable, except where required by law.

If you have trouble downloading or opening your file, please email contact@sapphirewitchyboutiques.com with your order number and a description of the problem. We’ll help you access your purchase.

How can I contact you?

Email contact@sapphirewitchyboutiques.com or use the Contact page on our website. For questions about an existing order, include your order number so we can help you more quickly.